How does Trend Premium Services for Home Users work?

• Our customers can enjoy Premium Services that are provided via online chat and/or phone 24 hours a day, 7 days a week.
• Trend Micro Premium Services for Home Users are provided by trusted Trend Micro Certified Experts. All of our Online Premium Services are powered by SupportSpace, a trusted Trend Micro partner.
• Simply pick your service and you will be connected to an Expert. The Expert will walk you through the service and take control of your computer to resolve the problem for you.
• You can sit back and watch as the service is performed. If you have any questions during the service session, the Experts will remain accessible online via chat or on the phone for phone services.
• If you need help selecting the right service for you, you can chat online with a Certified Expert who will help you make the right selection.
• At the end of your service, an Expert will review the actions they have performed to resolve your issue. The Expert will disconnect from your computer when the remote control connection is no longer needed. Once the session is complete, you will be able to rate your experience and give feedback.

Important Reasons to Use Trend Micro Premium Services

• Safe and Secure - When you are connected to a Certified Expert, the session is protected by an encrypted connection and you can watch everything the Expert is doing on your screen at home.
• Convenient - No need to leave your home to get help for most technology problems. Help through your high speed internet connection is just a mouse click away, day or night.
• Service Guarantee – If there is a problem with the service we provided, we will work to remedy your problem quickly and at no additional cost if notified within that 7 day period.